3229 E Nutree Drive ● Salt Lake City, UT 84121 ● 801.944.5210 ● Jensnyder1982@gmail.com

Jennifer Snyder

Objective

To obtain a full time position with a company with opportunities for advancement.

Summary

•Worked formally as an Employee Service Representative with ADP, serving a large client with Health and Welfare, FSA, COBRA, and other employer benefits inbound calls.

•Worked at ADP since January 2008

•Temp Employee at ADP from September 2007 to January 2008.  First temp out of my group to be hired onto the team.

•Loyal and dedicated. 

Skills and Accomplishments

•Microsoft Works (Excel, Outlook, Powerpoint, Word, & Infopath)

•Computer Networking (internal and external)

·                      SEO and online marketing experience, ran my own online business from 2008-2011.   

·                      Dropshipping, E-bay, social media advertising experience.

•Stellar Phone Skills (uses FRAME), provides world class customer service

•Clarify, CASPRO, BOSS, SAM, Seibel CRM experience

•Experience with Quickbooks

•Maintains an average 96% QA scores

•Current ACW time under 15 seconds, average call length time 2-3 minutes.

•Took voluntary professional training through ADP, over 40 hours logged in past 12 months.  Most training dealt with supervisor training, time management, stress management; call center training, telecommuting training, and critical thinking skills.

 

 

 

 

Professional Experience

April-May 2013

First Call Resolution

Coos Bay, OR

Customer Success Rep

Implented new call center for client, data entry to create a knowledgebase.  Took incoming phone calls.

 

Mar-April 2013

Xerox

North Bend, OR

Customer Service Rep

Inbound Calls for a large cell phone service company

 

Sep 2007— Feb 2013

ADP

West Valley City, UT

Employee Service Rep

Inbound Calls, Call Tracking.  Trained new hires on several occasions 

 

April 2005— July 2007

Blue Zone ISP

Draper, UT

Teir 2 Tech Support/Receptionist/Sales Rep

Handled the front desk, created a flowchart website for Tech Support Reps, handled tier 2 tech support requests, and answered inbound phone calls, followed on sales leads.

 

 

Education

Attended Utah Valley University, Salt Lake Community College and University of Utah with emphasis in Digital Media/Film Studies, equivalent to associates degree. 

Degrees

June 2000

Brighton High School- High School Diploma

Cottonwood Heights, UT

References

References available upon request.